Frequently Asked Questions About The Travellers Desk
Yes. The Traveller’s Desk holds an ATOL certification issued by the UK Civil Aviation Authority, ensuring that all our flight arrangements and flight-inclusive packages are 100% financially protected for our customers.
After completing your booking and payment, you will receive a confirmation email with all the details of your reservation. If you do not receive this within 24 hours, please contact our customer support team for assistance.
Yes. We are committed to providing safe and secure booking services. As an ATOL-certified company, all eligible bookings are financially protected, ensuring your money is safe.
In some cases, we offer flexible payment options including deposits and instalment plans. Speak to one of our travel consultants to learn more about payment plans available for your booking.
While The Traveller’s Desk does not directly sell travel insurance, we strongly recommend that all travellers arrange suitable travel insurance for their trip. Our consultants can guide you on where to purchase reliable coverage.
You can reach us by phone, email, or through the contact form on our website. Our team is available to assist you with any queries before, during, or after your booking.
Booking your holiday with us is easy. You can book online through our website or speak directly with one of our travel consultants by calling our dedicated helpline. We’ll help you find the perfect package to suit your needs.
Yes, depending on the type of booking and the airline or supplier’s policies, changes can often be made for a fee. We recommend contacting our customer support team as soon as possible if you need to amend your booking.
Yes. Once your booking is confirmed and payment is complete, you will receive your travel documents via email. These documents include your flight e-tickets, hotel vouchers, and any other relevant details for your trip.
If your flight is cancelled by the airline, The Traveller’s Desk will assist you in securing an alternative flight or obtaining a refund as per the airline’s policy. Our team will guide you through the process and ensure you’re supported every step of the way.
Absolutely. At The Traveller’s Desk, you can book flights, hotels, or tailor-made packages according to your preference. Whether you need a simple flight booking or a complete holiday package, we have flexible options for you.